Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization
Presolicitation from INTERNAL REVENUE SERVICE • TREASURY, DEPARTMENT OF THE. Place of performance: GA. Response deadline: Feb 20, 2026. Industry: NAICS 541611 • PSC R799.
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Description
The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting.
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BidPulsar Analysis
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The IRS is seeking contractors to assist in modernizing its over 350 Taxpayer Assistance Centers (TAC) through support in documenting the current state, developing a future roadmap, and implementing approved changes. This is a strategic initiative aimed at enhancing in-person taxpayer assistance by addressing current inefficiencies. The presolicitation was posted on February 6, 2026, and responses are due by February 20, 2026.
The IRS aims to modernize its nationwide TAC offices to improve taxpayer assistance services, focusing on documenting the current operations, developing a strategic roadmap for enhancements, and supporting the implementation of these improvements.
- Document current state of TAC operations
- Develop a roadmap for future TAC modernization
- Assist in implementation of the approved roadmap
- Company profile and past performance references
- Technical approach to document current state and roadmap development
- Implementation strategy for approved solutions
Source coverage notes
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- Specific budget estimates for the project
- Detailed timeline for the implementation phase
- Current technology systems in use at TAC offices
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