IDOC - Body Scanner Repair & Maintenance Agreement

IDOC - Body Scanner Repair & Maintenance Agreement Illinois Department of Corrections is seeking to procure a One (1) year comprehensive service and maintenance coverage for six (6) LineV Clearpass Full Body Scanning Systems. Item # 1: ( 898 - 80 ) One (1) year comprehensive service and maintenance coverage for six (6) LineV Clearpass Full Body Scanning Systems. will cover six (6) units at: Lawrence, Logan, Menard, Pinckneyville, Pontiac and NRC (Stateville). Includes: all scheduled preventative maintenance, radiological compliance testing and certification, software/firmware updates, remote and on-site technical support, OEM parts replacement, and on-site repair services. Vendor must be an authorized LineV Clearpass service provider. Response time for critical service requests shall not exceed 24 hours. Fixed annual cost inclusive of travel and labor. Please reference IFB for full specifications. One (1) year comprehensive service and maintenance coverage for six (6) LineV Clearpass Full Body Scanning Systems. will cover six (6) units at: Lawrence, Logan, Menard, Pinckneyville, Pontiac and NRC (Stateville). Includes: all scheduled preventative maintenance, radiological compliance testing and certification, software/firmware updates, remote and on-site technical support, OEM parts replacement, and on-site repair services. Vendor must be an authorized LineV Clearpass service provider. Response time for critical service requests shall not exceed 24 hours. Fixed annual cost inclusive of travel and labor. Please reference IFB for full specifications. Item # 2: ( 898 - 80 ) Hourly Service Rate (as needed, outside contract scope) Regular Hourly labor rate for additional on-site services not covered under the annual agreement. Standard business hours: Monday through Friday, excluding weekends and holidays, 8:00 AM to 4:00 PM CST. Rate shall include labor, travel, and diagnostic time. Hourly Service Rate (as needed, outside contract scope) Regular Hourly labor rate for additional on-site services not covered under the annual agreement. Standard business hours: Monday through Friday, excluding weekends and holidays, 8:00 AM to 4:00 PM CST. Rate shall include labor, travel, and diagnostic time. Item # 3: ( 898 - 80 ) Overtime/After-Hours Service Rate (as needed, outside contract scope), Monday through Friday, including weekends and holidays, 4:00 PM through 8:00 AM. Hourly labor rate for emergency, after-hours, weekend, or holiday service requests not covered under the annual agreement. Rate shall include labor, travel, and diagnostic time. Overtime/After-Hours Service Rate (as needed, outside contract scope), Monday through Friday, including weekends and holidays, 4:00 PM through 8:00 AM. Hourly labor rate for emergency, after-hours, weekend, or holiday service requests not covered under the annual agreement. Rate shall include labor, travel, and diagnostic time. Item # 4: ( 898 - 80 ) Allowance for replacement parts, consumables, and materials required to perform maintenance or repairs on the LineV Clearpass Full Body Scanning Systems. Vendor shall provide itemized invoices and bill at cost with prior Department approval Allowance for replacement parts, consumables, and materials required to perform maintenance or repairs on the LineV Clearpass Full Body Scanning Systems. Vendor shall provide itemized invoices and bill at cost with prior Department approval