Outsourced Contact Center - Temporary Surge Support

Solicitation: 70FBTX26I00000001

Notice ID: 8ca019a70f2e4b70bac20e4576fd6144

Type • Sources SoughtNAICS • 561422PSC • R702 Department • Department of Homeland Security Agency • Federal Emergency Management AgencyPosted • Jan 16, 2026, 12:00 AM UTCDue • Jan 28, 2026, 08:00 PM UTC• Expired

Sources Sought from FEDERAL EMERGENCY MANAGEMENT AGENCY • HOMELAND SECURITY, DEPARTMENT OF. Place of performance: United States. Response deadline: Jan 28, 2026. Industry: NAICS 561422 • PSC R702.

Department hub Agency hub NAICS hub PSC hub Solicitation hub

Market snapshot

Baseline awarded-market signal across all contracting (sample of 400 recent awards; refreshed periodically).

Market trends →Awards →

12-month awarded value

$546,655,675

Sector total $546,655,675 • Share 100.0%

Live

Median

$97,181

P10–P90

$33,967–$992,402

Volatility

Volatile200%

Market composition

NAICS share of sector

A simple concentration signal, not a forecast.

100.0%

Momentum (last 3 vs prior 3 buckets)

+100%($546,655,675)

Deal sizing

$97,181 median

Use as a pricing centerline.

Live signal is computed from awarded notices already observed in the system.

NAICS 561422 trends Sector 56 trends Department Agency All trends Awards

Signals shown are descriptive of observed awards; not a forecast.

Related hubs & trends

Navigate the lattice: hubs for browsing, trends for pricing signals.

Solicitation 70FBTX26I00000001 NAICS 561422 NAICS trends Sector 56 trends PSC R702 PSC trends Department Department trends Agency Agency trends

We write these bids →

Open on SAM.gov →

Live POP

Place of performance

United States

Contracting office

San Francisco, CA • 94107 USA

Point of Contact

Name

Felicia Castillo

Felicia.castillo@fema.dhs.gov

Phone

Not available

Name

Demetria Carter

demetria.carter@fema.dhs.gov

Phone

Not available

Agency & Office

Department

HOMELAND SECURITY, DEPARTMENT OF

Agency

FEDERAL EMERGENCY MANAGEMENT AGENCY

Subagency

REGION 9: EMERGENCY PREPAREDNESS AN

Office

Not available

Contracting Office Address

San Francisco, CA

94107 USA

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Description

https://api.sam.gov/prod/opportunities/v1/noticedesc?noticeid=8ca019a70f2e4b70bac20e4576fd6144

Files

Files size/type shown when available.

BidPulsar Analysis

A practical, capture-style breakdown of fit, requirements, risks, and next steps.

Analysis is being generated for this notice. Check back shortly.

FAQ

How do I use the Market Snapshot?

It summarizes awarded-contract behavior for the opportunity’s NAICS and sector, including a recent pricing band (P10–P90), momentum, and composition. Use it as context, not a guarantee.

Is the data live?

The signal updates as new awarded notices enter the system. Always validate the official award and solicitation details on SAM.gov.

What do P10 and P90 mean?

P10 is the 10th percentile award size and P90 is the 90th percentile. Together they describe the typical spread of award values.