AI Tools for Medicare Experience Modernization - Request for Information
Sources Sought from CENTERS FOR MEDICARE AND MEDICAID SERVICES • HEALTH AND HUMAN SERVICES, DEPARTMENT OF. Place of performance: MD. Response deadline: Mar 31, 2026. Industry: NAICS 541512.
Market snapshot
Awarded-market signal for NAICS 541512 (last 12 months), benchmarked to sector 54.
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Applicable Wage Determinations
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Point of Contact
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Description
This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement.
The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels. CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage.
Please see Attachment.
Files
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BidPulsar Analysis
A practical, capture-style breakdown of fit, requirements, risks, and next steps.
FAQ
How do I use the Market Snapshot?
It summarizes awarded-contract behavior for the opportunity’s NAICS and sector, including a recent pricing band (P10–P90), momentum, and composition. Use it as context, not a guarantee.
Is the data live?
The signal updates as new awarded notices enter the system. Always validate the official award and solicitation details on SAM.gov.
What do P10 and P90 mean?
P10 is the 10th percentile award size and P90 is the 90th percentile. Together they describe the typical spread of award values.