D--Intent to Single Source Notice-Enghouse Interactiv
Special Notice from ENERGY, DEPARTMENT OF • ENERGY, DEPARTMENT OF. Place of performance: {"city":{},"state":{},"country":{}}. Response deadline: Feb 24, 2026. Industry: NAICS 513210 • PSC DA10.
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Description
The resulting procurement will be conducted in accordance with RFO FAR Part 12. THIS IS NOT A REQUEST FOR COMPETITIVE PROPOSALS/QUOTES. Responsible sources may submit a capability statement in response to this requirement, which shall be considered by the Agency. Capability statements must be received within 10 calendar days after date of publication of this notice and shall include documentation on ability to satisfy the Government’s requirements. A determination by the Government not to compete based upon responses to this notice is solely within the discretion of the Government.
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BidPulsar Analysis
A practical, capture-style breakdown of fit, requirements, risks, and next steps.
Western Area Power Administration (WAPA), Corporate Service Office (DOE) posted a Special Notice stating its intent to acquire, on a single-source basis, Enghouse Interactive (EI) Quality Management Suite (QMS) / CallRex system software upgrade services. The notice explicitly states this is not a request for competitive proposals/quotes and that the procurement will be conducted under FAR Part 12. Interested responsible sources may submit a capability statement within 10 calendar days of the 2026-02-13 posting; the SAM.gov response deadline shown is 2026-02-24T01:00:00+00:00. Any decision to not compete after reviewing capability statements is solely at the Government’s discretion.
Justify and execute a single-source FAR Part 12 acquisition for upgrade services to the Enghouse Interactive Quality Management Suite (QMS) / CallRex system, while allowing other responsible sources to challenge the single-source approach by submitting a capability statement demonstrating they can meet the Government’s upgrade requirements.
- Provide Enghouse Interactive (EI) Quality Management Suite (QMS) / CallRex software upgrade services (scope details not provided in notice).
- Submit a capability statement (for interested non-incumbents/alternatives) including documentation demonstrating ability to satisfy the Government’s requirements within the notice window.
- Capability statement submitted within 10 calendar days of the 2026-02-13 publication (ensure it is received by the Government within the stated window).
- Documentation demonstrating ability to satisfy the Government’s EI QMS / CallRex upgrade requirements (as explicitly required by the notice).
- Evidence of authorization/relationship to provide Enghouse Interactive EI QMS / CallRex upgrade services (if applicable).
- Company experience/case references specifically for EI QMS / CallRex upgrades (not generic contact center/QMS experience).
- Technical approach summary focused on upgrade execution for EI QMS / CallRex (only to the extent requirements are known/available to you).
- Point of contact information and confirmation of availability to perform upgrade services (period of performance not stated).
Source coverage notes
Some notices publish limited source detail. Confirm these points before final bid/no-bid decisions.
- Detailed upgrade scope/requirements for the EI QMS / CallRex system (versions, modules, environment, deliverables).
- Period of performance (start/end) and required schedule/milestones.
- Place of performance and any access/security constraints.
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