TennCare Connect Contact Center Solution (TCCCS)

02-20-20 CI-POST
Solicitation 31865-00663
SOLICITATION NOTICE
Nove mber 26, 2025
Service Providers:
The State of Tennessee is issuing a solicitation to acquire a TennCare Connect Contract Center Solution
(TCCCS) to the State. Ple ase note the following solicit ation highlights:
SOLIC
ITATION ID # 31865-0 0663
Scope of Goods or
Service TennCare Connect Contact Center Solution (TCCCS)
Procuring State Agency Department of Finance and Administration, Division of TennCare
Response Deadline February 10, 2026
Solicitation Coordinator
Contact Information Donovan Morgan
Donovan.Morgan2@tn.gov
615- 741- 0041
This solic
itation is unique in that it has been identified by the Department of Finance and Administration,
Strategic Technology Solutions as containing information that is confidential under Tenn. Code Ann. § 10 -7-
504(i). Therefore, a non-disclosure agreement must be signed before the solicitation details may be disclosed by
the State.
If you are interested in responding to this solicitation , please complete the attached non -disclosure agreement
and return it to the Solicitation Coordinator . The above solicitation includes a document on “ How to Register to
do Business with the State of Tennessee .” Please note that it can take approximately 10 -14 da ys to become
registered . We appreciate your interest in doing business with the State of Tennessee and hope that you wi ll
consider responding to this solicitation .

THE STATE OF TENNESSEE
NONDISCLOSURE AGREEMENT
This Nondisclosure Agreement for (hereinafter referred to as the "Agreement") is
effective upon signature by the (Supplier having its principal place of business)
at . The Supplier agrees as follows:
1. Materia
ls, records, notes, logs, diagrams, drawings and any other information or records , regardless of
form, medium or method of communication, provided to the Supplier by the State or acquired by the
Supplier on behalf of the State , as well as all information derived or resulting from merges, matches, or
other uses of the information shall be regarded as Confidential State Data. Confidential State Data shall
also include, but shall not be limited to:
(i) elec
tronic information processing systems, telecommunications systems, or other
communications systems of the State (collectively, “Government Property”) ;
(ii) plans, security codes, passwords, combinations, or computer programs used to protect
electronic information and G overnment Property;
(iii) information that would identify those areas of structural or operational vulnerability
that would permit unlawful disruption to, or interference with, the services provided by
a governmental entity;
(iv) information that could be used to disrupt, interfere with, or gain unauthorized access to
electronic information or G overnment Property; and
(v) the identity of another Supplier providing goods and services to the State that are used
to protect electronic information processing systems, telecommunication and othercommunication systems, data storage systems, government employee information, or
information related any person or entity.
2. The Suppl
ier shall safeguard and hold in strict confidence all Confidential State Data and shall not
disclose the Confidential State Data to third parties without the written consent of the State. The
Supplier shall further restrict disclosure of Confidential State Data to only those employees who have a
need to know and who have executed a nondisclosure agreement to protect the Confidential State Data
with terms equivalent to this Agreement.
3. Nothing
in this Agreement shall permit the Supplier to disclose any Confidential State Data , regardless of
whether it has been disclosed or made available to the Supplier due to intentional or negligent actions
or inactions of agents of the State or third parties. Confidential State Data shall not be disclosed except
as required under state or federal law. To the fullest extent allowable under applicable law or
regulation, the Supplier shall promptly notify and provide to the State a reasonable opportunity to
oppose any disclosure required under state or federal law.
4. The Suppl
ier acknowledges that Confidential State Data delivered by the State to the Supplier shall be
for the purpose of exploration of business opportunities involving the State and the Supplier . No other
use of the Confidential State Data is granted without the written consent of the State. In the event the
State gives its approval for the Supplier to disclose Confidential State Data to a third party, the Supplier
shall ensure that all such disclosures are marked with appropriate legends, the receiving third party

enters into an non- disclosure agreement to protect Confidential State Data with terms as least as
protective as those contained this Agreement, and any other conditions reasonably required by the
State in order to preserve the confidential nature of the information and the State's rights therein.
5. All o
bligations set forth under this Agreement shall survive any termination of th is Agreement . Upon
termination, t he Supplier shall promptly destroy all Confidential State Data it holds (including any copies
such as backups) in accordance with the current version of National Institute of Standards and
Technology Special Publication 800 -88.
6. Thi
s Agreement shall not be construed as a teaming, joint venture or other such arrangement; rather,
the parties hereto expressly agree that this Agreement is for the purpose of protecting Confidential
State Data only.
7. If
any terms and conditions of this Agreement are held to be invalid or unenforceable as a matter of law,
the other terms and conditions of this Agreement shall not be affected and shall remain in full force andeffect. The terms and conditions of this Agreement are severable.
8. Thi
s Agreement shall be governed by and construed in accordance with the laws of the State of
Tennessee, without regard to its conflict or choice of law rules . The Tennessee Claims Commission or
the state or federal courts in Tennessee shall be the venue for all claims, disputes, or disagreementsarising under this Agreement. The Supplier acknowledges and agrees that any rights, claims, or
remedies against the State of Tennessee or its employees arising under this Agreement shall be subjectto and limited to those rights and remedies available under Tenn. Code Ann. §§ 9 -8-101 - 408.
9. No
thing in this Agreement shall be construed to convey to Supplier any right, title or interest or
copyright in the Confidential State Data , or any license to use, sell, exploit, copy or further develop the
Confidential State Data.
10. Th
is Agreement is complete and contains the entire understanding between the Parties relating to its
subject matter, including all the terms and conditions of the Parties’ agreement. This Agreement may
only be modified by a written amendment signed by the Supplier and approved by all applicable State
officials.
IN WITNESS W HEREOF , this A greement ha s been executed by t he Supplier and is e ffective a s of the da te signed
below:
Signature:
Name:
Title:
Date: Supplier Name: