Workplace eLearning and Training Platform Solution- UPDATED

1 STATE O F TENNESSEE FINANCE AND ADMINISTRATION, S TRATEGIC TECHNOLOGY S OLUTIONS REQUEST F OR INFORMATION FOR WORKPLACE eLEARNING AND TRAINING PLATFORM SOLUTION RFI # 31701-0 3819 JANUARY 27, 2026 1.S TATEMENT OF PURPOSE: The State of Tennessee, Finance and Administration, Strategic Technology Solutions (STS) issues this Request for Information (“RFI”) for the purpose of identifying quality workplace creator platform solutions designed to support digital l earning delivery , training, development, content creation and skill development addres sing the needs of varying agenc ies across the State . We appreciate your input and participation in this process . T his RFI seeks information to help the State: •Identify available marketplace solutions and emerging technologies. •Understand platform capabilities, licensing models, security controls, and integrati on r equirements. •Assess solutions that support both centralized and decentralized training functions. 2.BACKG ROUND: The State of Tennessee supports a diverse workforce with varying training needs . Current eLearning and training platforms vary by agency . The State is exploring modern platforms that enable both technical (e.g., IT software) and non -technical creators (e.g., program staff, HR, training coordinators) to build, manage, publish, and measure digital learning content efficientlyand securely. 3.COMMUNICATIONS : 3. 1. Please submit your questions and response to this RFI to: Shannon Keefe, Contract Specialist Finance and Administration, Strategic Technology Solutions 901 Rep. John Lewis Way North, Nashville, TN 37243 (615) 35 0-4244 Shannon.Keefe@tn.gov 3. 2. Please reference RFI # 31701- 03819 with all communications to this RFI. 2 3.3. Please limit all questions to one submission per vendor. 4. RFI SCHEDULE OF EVENTS: EVENT TIME (Central Time Zone) DATE (all dates are State business days) 1. RFI Issued Tuesday , January 27 , 2026 2. Written Questions & Comments Deadline 2:00 PM Wednesday , February 4, 2026 3. State Response to Written Questions & Comments Thursday , February 12, 2026 4. RFI Response Deadline 2:00 PM Friday , February 20, 2026 5. GENERAL INFORMATION: 5.1. Please note that responding to this RFI is not a prerequisite for responding to any future solicitations related to this project and a response to this RFI will not create any contract rights. Responses to this RFI will become property of the State. 5.2. The information gathered during this RFI is part of an ongoing procurement. In order to prevent an unfair advantage among potential respondents, the RFI responses will not be available until after the completion of evaluation of any responses, proposals , or bids resulting from a Request for Qualifications, Request for Proposals, Invitation to Bid or other procurement method. In the event that the state chooses not to go further in the procurement process and responses are never evaluated, the responses t o the procurement including the responses to the RFI, will be considered confidential by the State. 5.3. The State will not pay for any costs associated with responding to this RFI. 5.4. Any services or products proposed in this RFI, must be in compliance with the following security policy: all State data must remain in the United States, regardless of whether the data is processed, stored, in- transit, or at rest. Access to State data shall be limited to US - based (onshore) resources only. Configuration or development of software and code is permitted outside of the United States, however, software applications designed, developed, manufactured, or supplied by persons owned or controlled by, or subject to the jurisdiction or direction of, a foreign adversary, which the U.S. Secretary of Commerce acting pursuant to 15 C.F.R. 7 has defined to include the People's Republic of China, among others are prohibited. Any testing of code outside of the United States must use fake data. A copy of production data may not be transmitted or used outside the United States. 5.5. The State may request demo presentations from selected RFI respondents. 3 5.6. Responses should be prepared, with emphasis on completeness and clarity, and should NOT exceed fifteen (15) pages total in length. Responses, as well as any reference material presented, must be written in English, and must be written on standard 8 ½” x 11” pages and all text must be at least a 12- point font. All pages must be numbered. 6. INFORMATIONAL FORM S: The State is requesting the following informat ion from all interested parties. Please fill out the following forms : RFI #31701- 03819 TECHNICAL INFORMATIONAL FORM 1. RESPONDENT LEGAL ENTITY NAME: 2. RESPONDENT CONTACT PERSON: Name, Title: Address: Phone Number: Email: 3. Please provide a description of your company’s public sector experience providing eLearning and training content creation solutions, including implementation and ongoing support. 4. Proposed Solution(s): Please describe how your solution will satisfy the State’s List of Business Requirements in Table 7.1 of this RFI , if there is a feature that doesn’t currently meet the requirements, but is in development, or if your solution provides alternative functionality that may yield a similar outcome. 5. Provide a proposed overall project timeline to complete the State’s List of Business Requirements in Table 7 .1, inc luding phases, milestones, and State resource obligations. Please include knowledge transfer, training, and post -implementation technical support into your timeline. 6. Describe your solution’s software license/subscription framework , delivery requirements and rules for transferring licenses/subscriptions. 7. Explain the use of AI with your solution and any limitations that might exist . 8. Do you currently have the capacity to migrate data from the Articulate 360 platform to your solution? If so, please identify key risks you’ve encountered in similar transitions from Articulate 360 to your solution and how they were mitigated? Please describe your solution’s transition approach, including tools , methods and/or support that will be used for data extraction, transformation, and loading (ELT) , a transition timeline describing key p hases and milestones and the overall transition training process. 9. Describe your solution’s training and knowledge transfer process to administrators and content managers. 10. Explain your solution’s collaboration functionalit y, content management, mobile accessibility and offline capabilities. 11. Describe your release management approach to system updates and improvement, including SLAs and introduction of emerging technologies . 12. Explain all aspects of support for your solution, including online chat support, live support, etc. 4 13. Describe what methods, strategy, solutions, product features, etc ....set you apart from your competition. What standards or best practices are met by your solution(s)? 14. Describe any risks and potential mitigation strategies associated with your solution that meets the List of Business Requirements in Table 7 .1. 15. Through which public sector cooperative purchasing agreements can you currently provide these services? (GSA, NASPO, etc.) 16. Does your company offer an enterprise solution? If so, describe your approach to expanding to an enterprise solution. COST INFORMATIONAL FORM 1. Describe the typical price range associated with your solution, including implementation, licensing, training, and support. Pricing should reflect an estimated current baseline of 150 licensed users. Please provide a public -sector price list for your products and services. 2. If an enterprise solution is available, as requested in Section 6 : Informational Forms, Technical Informational Form , Question 16 , describe any tiered pricing structure for licens ing, implementation, training, or related services . Include enterprise- level pricing options as applicable. ADDITIONAL CONSIDERATIONS 1. Please provide input on alternative approaches or additional things to consider that might benefit the State: 7. PROPOSED SOLUTION (S) Requirements : The State is seeking information on software solutions that currently exist from qualified vendors to mitigate the risk of data discrepancies by means of data cleansing solutions. Table 3.1 below represents the State’s List of Business Requirements for which the vendor should provide proposed solutions in their response. Table 7 .1: List of Business Requirements REQUIREMENT DESCRIPTION PROPOSED RESPONSE 1. Content Authoring & Design Capabilities a. Intuitive, no -code/low -code authoring tools usable by non-technical staff b. Support for multimedia content ( video, audio, graphics , screen recording) with transcriptions and access to an expansive photo/media library c. Interactive learning elements, including quizzes, assessments, scenarios, and branching logic d. Support for storyboards , layering, animations, layout customization, and flexible block -based design e. Font, color and branding customization, including storage of logos, fonts, and color hex values 5 f. Support for slide -based and page -based course authoring, including timeline or slide sequencing, slide duplication, and slide-level navigation controls g. Microlearning and modular content creation and management h. Ability to apply or decline live/ real-time updates without requiring course republishing i. Ability to auto- generate voice narration from input text j. Single sign -on support 2. Content Management, Collaboration & Governance a. Collaborative content development across agencies with role -based access b. Centralized content repository for training materials and shared assets c. Reusable templates, standardized formats and shared resource libraries accessible directly within authoring environment d. Version control and update tracking, including change history and rollback e. Review and approval workflows supporting cross- agenc y governance, including inline commenting, feedback resolution, and versioned review cycles f. Ability to r educ e duplicative training efforts through reuse and adaption of content g. Capa bility to distribute standardized content across multiple agencies 3. Learning Delivery , LMS & Tracking a. Integration with existing LMS platforms OR provision of a built -in LMS b. Support for SCORM, xAPI, AICC , or equivalent interoperability standards c. Ability to assign courses to users and user groups d. Learner activi ty tracking, including course progress, completions, assessments, and testing results e. Reporting and analytics on completion, engagement, and performance f. Automated generation and reporting of course completion data at the user and group level g. Automated calculation, assignment , tracking and issuance of CPE/CPU credit s for defined courses 4. Personalized & Accessible Learning a. Support for p ersonalized learning paths and role- based curricula b. Skill development frameworks aligned to workforce needs 6 c. Optional AI -driven learner guidance and recommendations d. Adaptive learning features based on learner performance or behavior e. Built-in ac cessibility features , including responsive design for devices, to support diverse learner needs 5. Enterprise Security , Compliance & Hosting a. Compliance with government -grade security standards (SOC 2, NIST, etc.) b. Privacy and data protection controls appropriate for public -sector use c. Compliance with ADA / Section 508 and WCAG 2.1 AA accessibility standards d. Alignment with r ecords management and retention requirements e. Flexible hosting model options (cloud, hybrid, on -prem) 7. Integration, Data Migration & Compatibility a. Integration with existing agency system s (e.g., IAM , ERP, CRM, Relias, analytics platforms ) b. Ability to migrate historical and active data from legacy systems c. Assurance of data integrity, consistency, compliance and data retention during migration d. Knowledge t ransfer plan and transition support from legacy platforms to your solution