31212 - Nurse Triage Line Services
Federal opportunity from University of Missouri System. Place of performance: MO. Response deadline: Mar 06, 2026.
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31212 - Nurse Triage Line Services | University of Missouri System Skip to main content Live now: Board of Curators meeting Site Search: Columbia Kansas City Rolla St. Louis About Who We Are Facts and Figures Statewide Reach History Strategic Planning Curators Overview Meeting information Members Officers Committees President About the Office About the President Programs Departments Academic Affairs Engagement and Outreach Equity and Title IX Ethics, Compliance, and Audit Services Finance General Counsel Government Relations Human Resources Information Technology Research and Economic Development Strategic Communication UM Academic Technology University Data, Analytics, and Institutional Research News Highlights Features Releases Quick Links Bids Collected Rules and Regulations Employee Benefits myHR NextGen Precision Health Policy Manuals Reporting Concerns Web Apps Webmail Full A-Z Index UM System eProcurement FAQ's SMS Suppliers SMS Payment Process Training & Access ePro Production ePro Reporting Shopper Only Role SMS Shopper Login Training Calendar Location & Ship To Codes Asset Management WEX Fleet Card Purchasing Finance Policy Commodity Assignments Contracts & Agreements Forms/Letters Imports and Exports Non-PO Contracts Purchasing Guidelines Sam's Club Supplier Info Open Bids Campus Supplier Guide Hospital Supplier Guide PO Terms & Conditions Campus Supplier Registration Hospital Supplier Registration Surplus Upcoming Auction/Sale Dates Forms EH&S Guidelines Travel Uniglobe Travel Designers Airline Information Ground Transportation Hotel/Motel Moving Companies Reimbursement Policies Resources How to Buy Information Breadcrumb Home Inside UM System Finance UM Procurement/Supply Chain Operations University of Missouri System - Open Bids 31212 - Nurse Triage Line Services Description: 31212 - Nurse Triage Line Services Closing Date/Time: March 06, 2026 3:00 PM Buyer: James Bunch jdbrzf@health.missouri.edu 573-882-7676 Documents RFP#31212 Triage Nurse Line_0.docx MU Health Care is seeking proposals from qualified professional firms interested in providing Nurse Triage Line Services. University Physicians (UP) and University of Missouri Health Care (MUHC) are seeking proposals for an after-hours Nurse Triage solution. The desired solution will increase the efficiency and reduce cost to MUHC and UP while delivering the highest quality care and service to our patients. The vendor selected should staff their center with registered nurses utilizing software with symptom-driven guidelines written by Barton Schmitt, M.D., Pediatrics and David Thompson, M.D., Adult and Adolescent. The call center should also be accredited by the Utilization Review Accreditation Commission (URAC) and provide both adult and pediatric medical oversight by Board-Certified Physicians. The service provider must partner with and maintain a continual relationship with University personnel and their contracted representatives as necessary to meet the objectives in operating and refining the system, including future upgrades. The University will select one firm to manage this process with the possibility of expansion to 24/7 call center scheduling service in the future. Vendors may be required to provide demo/presentations to the RFP review team. Once response have been received, opened, and reviewed, invites will be sent to those vendors selected to participate in presentations if required. This RFP may be awarded to a single or multiple suppliers as determined to be in the best interests of MUHC at the sole discretion of MUHC. Reviewed 2026-01-28 Supply Chain Home MU Health Care Staff Training and Support Services Training and Support Services email Phone Number All Campuses: 573-884-1234 Toll Free All Campuses: 877-752-3334 UM System Copyright © 2003-2026. The Curators of the University of Missouri. All rights reserved. Copyright | Accessibility | Equal Opportunity | Careers and Employment | Emergency Notification | Contact Us University of Missouri System About Curators President Departments News A-Z Index RSS Twitter Facebook Youtube Flickr Linkedin Slideshare
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The University of Missouri System is seeking proposals for Nurse Triage Line Services, with a focus on improving cost efficiency and care quality for MUHC and UP by March 6, 2026. Proposals should demonstrate capability in staffing registered nurses and utilizing software developed by Dr. Barton Schmitt and Dr. David Thompson to provide symptom-driven guidelines. Additionally, the selected vendor must ensure URAC accreditation and significant collaboration with University personnel to enhance service delivery.
MUHC and UP aim to implement a Nurse Triage solution for after-hours services that maintains high-quality patient care while increasing operational efficiency and reducing costs.
- Provide Nurse Triage Line Services
- Staff registered nurses for the call center
- Utilize symptom-driven software guidelines
- Ensure URAC accreditation
- Provide adult and pediatric medical oversight
- Collaborate with University personnel for system management
- Conduct demo presentations if required
- Executive summary outlining the approach
- Detailed staff qualifications and experience
- Information on software tools and compliance with URAC
- Proposed cost structure and financial implications
- References from past clients
Source coverage notes
Some notices publish limited source detail. Confirm these points before final bid/no-bid decisions.
- No performance period dates provided
- No specific mention of budget limits
- No details on the expected volume of calls
- Lack of information about required technological infrastructure
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