RFP 613
Federal opportunity from Maryland Department of Human Services. Place of performance: MD. Response deadline: Oct 06, 2023.
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Point of Contact
Agency & Office
Description
311 W. Saratoga Street, Baltimore, MD 21201 -3500 | Tel: 1 -800-332-6347 | TTY: 1 -800-735-2258 | www.dhs.maryland.gov Wes Moore , Governor | Aruna Miller , Lt. Governor | Rafael L ópez, Secretary REQUEST FOR PROPOSALS (RFP) STATE OF MARYLAND DEPARTMENT OF HUMAN SERVICES CUSTOMER SERVICE CENTER OS/CSC -22-001-S AMENDMENT # 1 August 15 , 2023 Dear Prospective Offerors: This amendment is being issued to amend certain i nformation in the above -named RFP. All information contained herein is binding on all Offerors who respond to this RFP. Specific parts of the RFP have been amended. The changes are listed below. New language has been double underlined and marked in bold (i.e. word ), and language that has been deleted has been marked with a strikethrough (i.e. word ). 1. Revise the Key Information Sheet : MBE Subcontracting Goal: 25% 15% with no subgoals If you require clarification of the information provided in this amendment, please contact me at (410) 767 - 7404, or via email at sang.kang@maryland.gov . Sang Kang, Procurement Officer August 15, 2023
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BidPulsar Analysis
A practical, capture-style breakdown of fit, requirements, risks, and next steps.
The Maryland Department of Human Services is soliciting proposals for RFP 613, focusing on the Customer Service Center. This amendment introduces key changes, including a revised MBE subcontracting goal of 25%, modified to 15% with no subgoals. The response deadline is imminent, set for October 6, 2023, which necessitates immediate attention from prospective bidders.
The Maryland Department of Human Services aims to enhance its Customer Service Center operations, providing efficient service delivery to its stakeholders.
- Review and comply with the amended RFP requirements
- Prepare technical and financial proposals
- Outline subcontracting plans to meet MBE goals
- Submit proposals by the response deadline
- Technical Proposal
- Financial Proposal
- Subcontracting plan to meet MBE requirements
- Completed forms as indicated in the RFP
Source coverage notes
Some notices publish limited source detail. Confirm these points before final bid/no-bid decisions.
- Specific performance metrics expected from the Customer Service Center
- Clarification on the extent of required technical capabilities
- Details on the evaluation criteria for proposals
- Information on the historical performance of the current Customer Service Center
- Existing partnerships or collaborations desired by the agency
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