Department of Human Services
Federal opportunity from Maryland Department of Human Services. Place of performance: MD. Response deadline: Jun 28, 2019.
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Point of Contact
Agency & Office
Description
Larry Hogan, Governor | Boyd K. Rutherford, Lt. Governor | Lourdes R. Padilla, Secretary
311 W. Saratoga Street, Baltimore, MD 21201 -3500 | Tel: 1 -800-332-6347 | TTY 1-800-735-2258 | www.dhs.maryland.gov
REQUEST FOR PROPOSAL S (RFP)
STATE OF MARYLAND
DEPARTMENT OF HUMAN SERVICES
(DHS)
MARYLAND CHILD SUPPO RT ADMINISTRATION
MARYLAND STATE DIREC TORY OF NEW HIRES
RFP NUMBER: CSA/MSDNH/20 -001 S
AMENDMENT # 1
June 24, 201 9
Dear Prospective Offerors:
This amendment is being issued to amend certain information in the above -named RFP. All
information contained herein is binding on all Offerors who respond to this RFP. Specifi c parts
of the RFP have been amended. The changes are listed below. New language has been double
underlined and marked in bold (i.e. word ), and language that has been deleted has been marked
with a strikethrough (i.e. word ).
1. Revise Section 2.3.1.O.2 -3 as follows:
O. Process and document completion of all rejected records until the employer complies For
each case, the Contractor shall complete the following:
1. Call the employer within two (2) Business Days of receiving the rejected record
and document the action taken and report outcome in the System in addition to
pertinent details specific to the situation.
2. Within five (5) Business Days from the case appearing on the Dashboard
notification of the rejected record through the State Directory of New Hires
System , contact the employer by email address and document the action taken
and report the outcome in the System in addition to pertinent details specific to
the situation. The Dashboard will be utilized concurrently with the System. All
data is to be transferrable and updated at the same time Submit to the State
immediately of receipt of the revised record.
3. Within ten (10) Business Days from the rejected record appearing on the
Dashboard within the State Directory of New Hires System , attempt to contact
the employer by mail at least one (1) time and document the action taken and
outcome in the System in addition to pertinent details specific to the situation.
2. Revise Section 2. 3.8 A through B as follows:
A. Ensure the EHD is operational with live operators between the hours of 7:00 a.m. and
7:00 p.m., EST, Monday through Friday, excluding Federal and State holidays (see
https://dbm.maryland.gov/ Key Word Search “State Holidays”).
a. B. All incoming calls received before 7:00 p.m. shall be answered before the Contractor’s
employees leave for the day.
If you require clarification of the information provided in this amendment, please contact me at
(410) 767 -7068, or via ema il at samuel.eduful@maryland.gov .
Samuel Eduful , Procurement Officer
June 24, 201 9
Files
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BidPulsar Analysis
A practical, capture-style breakdown of fit, requirements, risks, and next steps.
The Maryland Department of Human Services is seeking proposals for the State Directory of New Hires under RFP Number CSA/MSDNH/20-001, with the goal of ensuring compliance in processing rejected records by employers. The amended requirements emphasize timely communication with employers to resolve issues related to rejected records within two to ten business days. Proposals are due by June 28, 2019, and must adhere to the new operational hours and documentation processes outlined in the amendments.
The buyer aims to establish a contractor to manage rejected new hire records, ensuring all actions are documented and reported efficiently to improve compliance and communication with employers.
- Contractors with experience in compliance monitoring and employer communication.
- Firms with capabilities in database management and record-keeping.
- Call employers within two business days of receiving rejected records.
- Email employers within five business days of dashboard notification.
- Mail employers within ten business days of dashboard notification.
- Completed proposal document as per RFP requirements.
- Pricing proposal using attached Excel format.
- Documentation of compliance with operational requirements.
More BidPulsar strategy notesCompliance, pricing, teaming, risks, questions, and coverage notes
- Must adhere to section 2.3.1 for documentation of rejected records.
- Operational hours must be from 7:00 a.m. to 7:00 p.m. EST.
- Use attached pricing proposal format to structure bids.
- Consider competitive pricing in line with state contracts.
- Consider partnering with IT firms for system management.
- Involve customer service providers to enhance employer communication.
- Delayed communication could lead to non-compliance issues.
- Failure to meet operational hours requirements.
- What specific metrics will be used to evaluate contractor performance?
- Are there any anticipated changes to the requirements in upcoming amendments?
Some notices publish limited source detail. Confirm these points before final bid/no-bid decisions.
- No specific performance period details provided.
- Lack of information on previous contractor performance.
- Additional details regarding subcontracting opportunities not disclosed.
- No clarity on how frequently the state will update the system.
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