asset-verification-system-services

MARYLAND DEPARTMENT OF HUMAN SERVICES PRE-PROPOSAL CONFERENCE SOLICITATION NO. FIA/AVS-20-001-S ASSET VERIFICATION SYSTEM SERVICES 311 West Saratoga Street Baltimore, Maryland 21201 Wednesday, September 23, 2020 9:31 a.m. to 10:34 a.m. PRESENT FROM DHS: DANNY A. GULLEY, Procurement Officer ATTENDEES: GLENN PRAGER, Covent Bridge RICHARD BAUDIN, Covent Bridge JASON ZURN, Covent Bridge MURIEL TINKLER, Muriel Tinkler JOANN TINKLER, Muriel Tinkler PETER CHEESMAN, Public Consulting Group, Inc. KALEN SUMMERS, Public Consulting Group, Inc. MICHAEL SASKO, Softheon, Inc. AKSHAY PUNDE, Softheon, Inc. ROBERT STEWART, Softheon, Inc. HUBERT CHAN, OAG-DHS RICK GLASSBAND, OAG-DHS LA SHERA AYALA, Family Investment Administration JOANNE MASON, Family Investment Administration CHRISTY MILLER, Family Investment Administration ROB STARKEY, Family Investment Administration KESHA SHAW, Family Investment Administration KENNETH JESSUP, Hiring Agreement SANG KANG, Procurement Division DEBORAH AUSTIN, Procurement Division HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 2 ATTENDEES (CONT'D): SAM EDUFUL, Procurement Division HENRY THORSTRATEN, Procurement Division REPORTED BY: CAROL O'BROCKI, Notary Public HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 3 1 P R O C E E D I N G S 2 MR. GULLEY: Thank you. Good morning 3everybody. I'm Danny A. Gulley. You are all welcome 4to our pre-proposal conference for the Asset 5Verification System Services. I, along with other 6individuals, we will present information on the Request 7for Proposals that were issued by DHS on August 10th, 82020 for Asset Verification System Services, FIA/AVS- 920-001-S. 10 We will try to answer as many questions as 11possible today concerning this RFP, but we want to 12emphasize that questions asked here during this meeting 13can also be submitted later in writing. 14 This meeting is being video recorded and 15audio recorded. The meeting is also been transcribed 16by court reporters. If you are speaking or asking 17questions, please try to be audible and state your name 18and the name of your company for the record. A 19transcript of this conference will be made available on 20eMaryland Marketplace Advantage and added also to the 21DHS website. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 4 1 Everyone should please mute themselves while 2I do a roll call. You can unmute yourself just to 3affirm your presence. Please mute yourself again after 4doing that. I will begin with our potential Offerors, 5DHS staff in the sequence of the AAG, FIA, Hiring 6Agreement and Procurement. 7 Please also note that you can use the chat 8function on the right-hand side of your screen for 9those using the Google Meet link to ask a written 10question or to draw my attention to verbally speak. 11 I will begin the roll call; and beginning 12again with my own potential Offerors in the sequence of 13-- I will do it alphabetically. Starting with Covent 14Bridge, Glenn Prager. Glenn Prager. The next person 15is Richard Baudin. Jason Zurn. The next potential 16Offeror is Linder & Company International. Phillip 17Linder, Kimberly Rick. The next potential Offeror is 18Muriel Tinkler. 19 MS. M. TINKLER: Present. 20 MR. GULLEY: Joann Tinkler. 21 MS. J. TINKLER: Present. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 5 1 MR. GULLEY: The next potential Offeror is 2Public Consulting Group and they are being represented 3by Peter Cheesman. Number two is Kalen Summers. 4 MR. SUMMERS: Present. Present. 5 MR. GULLEY: The next -- thank you. The next 6potential Offeror is Softheon, Incorporated. They are 7being represented by Michael Sasko, Akshay Punde, 8Robert Stewart. Now I will go to DHS staff beginning 9with Office of the Assistant Attorney General. We have 10Hubert Chan. 11 MR. CHAN: Yes, I am here. Thank you. 12 MR. GULLEY: Rick Glassband. 13 MR. GLASSBAND: Good morning. Yes, hi. Hi, 14there. 15 MR. GULLEY: We will go to the Family 16Investment Administration/MD Think-DHS. La Shera 17Ayala. 18 MS. AYALA: Good morning. I'm here. 19 MR. GULLEY: Number two is Joanne Mason. 20 MS. MASON: Good morning. Joanne is here. 21Thank you. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 6 1 MR. GULLEY: Number three is Christy Miller. 2 MS. MILLER: Good morning. Christy's here. 3 MR. GULLEY: Thank you. Number four is Rob 4Starkey. 5 MR. STARKEY: Good morning. 6 MR. GULLEY: Number five is Kesha Shaw. 7 MS. SHAW: Good morning. 8 MR. GULLEY: We'll go to Hiring Agreement. 9Kenneth Jessup. 10 MR. JESSUP: Good morning. I'm here, Danny. 11 MR. GULLEY: All right. Thank you. And 12lastly, our Procurement Division, Sang Kang. 13 MR. KANG: Here. I'm here, thanks. 14 MR. GULLEY: Deborah Austin? 15 MS. AUSTIN: Good morning. 16 MR. GULLEY: Rufus Berry? Henry Thorstraten? 17 MR. THORSTRATEN: Good morning. Thank you. 18 MR. GULLEY: If you are on the call and you 19were not mentioned, I'm sorry. Can you please like 20unmute yourself and state where you're from, which 21entity you are representing? HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 7 1 MS. MCGARRY: This is Celia McGarry and I'm 2with Briljent, LLC. 3 MR. GULLEY: Thank you. Is there another 4person? 5 MR. EDUFUL: I'm here. Eduful, DHS 6Procurement. 7 MR. GULLEY: Thank you, so much. So I 8presume that's all. Okay. Thank you very much for 9that. 10 We will now go to introduction -- I mean, a 11brief remark from the Family Investment Administration 12considering that they are the custodian of this 13procurement and we will now ask the acting assistant -- 14the acting executive director, Ms. La Shera Ayala, to 15give us a few statements. 16 MS. AYALA: Good morning. 17 MR. GULLEY: La Shera, the floor is all 18yours. 19 MS. AYALA: Okay. Good morning. Thank you 20Danny, and good morning all again. We want to thank 21you all for joining us on behalf of the Family HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 8 1Investment Administration at the Department of Human 2Services. Thank you to the potential vendors again or 3submitting your interest and joining us for today's 4session. 5 To give you a brief background of the Family 6Investment Administration within the Department of 7Human Services, we are the public assistance serving 8administration within DHS, so there are a number of 9public assistance programs by which we effectuate and 10determine eligibility for our customers in Maryland 11which includes our Medicaid program. 12 Specifically, as we are reviewing for today, 13Asset Verification Services, that will be in the realm 14of our Medicaid program. Currently, we do utilize AVS 15as it is required by the Centers for Medicaid and 16Medicare Services for our long-term care Medicaid 17program, and we will soon be expanding, again per CMS 18requirement, to also include a digital Medicaid 19program. 20 In order to utilize AVS, for us to have it, 21again, as I mentioned, it is very critical for us to HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 9 1have as we determine eligibility for our customers in 2Maryland. So as I close out with these opening 3remarks, again, I do want to thank you for your time 4and effort during this proposal. Thank you. Back to 5you, Danny. 6 MR. GULLEY: Thank you, La Shera. So I just 7want to mention that the essence of this process of the 8pre-proposal conference is to go through the RFP or the 9Request for Proposal section-by-section, beginning with 10Section 1 up to Section 6. We will skip Section 1 11because there are no minimal qualification requirements 12for this RFP. 13 So with that being said, we will now go to 14Section 2 and Section 3 which will be presented 15simultaneously by both Rob Starkey who is the Technical 16Integration Manager and Kesha Shaw who is the State 17Project Manner for this AVS. Kesha and Rob, the floor 18is all yours. 19 MS. SHAW: Good morning everyone. Danny, do 20you want folks to hold their questions until the end or 21-- HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 10 1 MR. GULLEY: Yes. 2 MS. SHAW: -- should (indiscernible). 3 MR. GULLEY: Yeah, so if you looked at the 4agenda that has been presented, there are like two 5sessions of questions and answer. After the 6presentation of Section 2 and Section 3, the floor will 7be open for questions. 8 And after that, we will present Section 4, 5 9and 6, and then the floor will be open for another 10round of questions and answers. So please hold your 11questions after the presentation of Section 2 and 3. 12In the meanwhile, you can use the chat function. For 13those of you using the Google Meet, you can use the 14chat function to put in your question or you could also 15use that to raise your hand. Thank you so very much 16for that question, Kesha. 17 MS. SHAW: No problem. I'm going to cover a 18very high-level overview of the RFP. The Department of 19Human Services as well as the Maryland Department of 20Health determine Medicaid eligibility for State of 21Maryland, MAGI and non-MAGI customers. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 11 1 As La Shera identified, we are mandated by 2the Centers for Medicare and Medicaid as well as the 3Social Security Act to obtain electronically 4verification of assets of recipients as well as 5applicants. In doing so, the state of Maryland has 6released a RFP that you guys are all potential bidders 7for to obtain financial assets as well as real property 8assets up to 60 consecutive months for applicants and 9recipients of its Medicaid program. 10 The state of Maryland intends to submit a 11electronic batch file on a daily basis to the vendor 12with responses being received on a daily basis as well. 13The Functional Area for -- Functional Area 1; Financial 14Institutions, the State is looking to obtain account 15numbers, balances as of the first of the month for the 16applicant, the recipient, as well as the spouse or any 17other responsible individual that is identified. 18 For Functional Area 2, the State is seeking 19to obtain verification of any real property owned by 20the applicant, or recipient, or the spouse, or other 21responsible party within a 60-month look-back period or HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 12 1as identified in the Parameter Data Element Agreement. 2 The state of Maryland is also looking to 3receive on a monthly basis various reports to identify 4trends that have occurred in the data for the 5applicants, recipients, and the responsible parties as 6well as timeliness, user usage of the system, and a 7monthly invoice for transactions that were -- for 8billable transactions. 9 Give me one second. If for any reason a 10financial institution is unable to provide a response 11for a submitted request, the state of Maryland is 12requesting information regarding why a match was not 13available. The state of Maryland is also seeking with 14the financial real property portion, Area 1, the 15capability to be able to identify known financial 16institutions for applicants, recipients and/or 17responsible parties. 18 That is the gist of the scope of work for 19this particular RFP. Danny, would you like me to cover 20any additional sections, or is it okay to move Section 213? HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 13 1 MR. GULLEY: It's okay, Kesha. 2 MS. SHAW: Huh? 3 MR. GULLEY: It's okay. Rob -- there are 4additional -- but it's okay unless maybe Rob has like 5additional issues to talk about. 6 MR. STARKEY: And good morning all. For 7Section 2; no, I think Kesha gave a good high-level 8overview. 9 MR. GULLEY: Okay. 10 MS. SHAW: Rob, I turn the floor over to you. 11 MR. STARKEY: All right. Good morning all. 12I will cover a few of the key details in Section 3 of 13the RFP. Most of -- a lot of the start of this section 14is around how we look to begin this project in terms of 15logistically with the kickoff meeting, requesting that 16the vendor bring to that meeting really two key pieces. 17First of all, a technical design document starting to 18propose the data elements and the technical mechanism. 19 We are looking for vendors to propose how the 20technical integration will work and bring that to the 21kickoff along with a proposed project schedule. In HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 14 1addition to that, there's details around the end of the 2contract and a lot of details around the invoicing. 3Our intent is that the invoices outlined in Section 3 4virtually correspond and allow us to validate the 5reports that are mentioned in another section. 6 This section also contains a lot of details 7around disaster recovery and security, and also in 8terms of how security incidents are to be reported. 9Most of the security is in alignment with the state of 10Maryland's Department of Information Technology 11standards which are referenced in the RFP. 12 There is in Section 3.8 what we call a 13"problem escalation procedure" that is a key 14deliverable from the contractor as part of the -- this 15RFP and project initiation. And what we're looking for 16is how the vendor will notify the State of the 17existence of any type of problems or defects preventing 18successful -- essentially requests and responses from 19flowing through the system and how that process will be 20through resolution. 21 We are requiring as part of this, that there HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 15 1is a SOC 2 Type II audit, so the security requirements 2are there that need to be furnished. 3 And lastly, the only key personnel that we 4have called out in the RFP is the project manager that 5we're requiring three -- at least three years of 6experience in similar type of projects. There's a lot 7of details on this key personnel, et cetera, but we are 8looking for that -- for that person and potentially to 9work directly with us on the state-side through the 10technical implementation, and so there's a lot of 11details about substitution and changes of that key 12person who would really be the point person, from our 13perspective, through this project. 14 All right. That's everything I have as far 15as an overview for Section 3. Danny, back to you. 16 MR. GULLEY: Thank you Rob and Kesha. So the 17floor is now being opened for any questions pertaining 18to those presentations that were made by Rob and Kesha. 19As I mentioned earlier, you can use the chat function 20to -- on Google Meet to either ask a question or to 21raise your hand to speak, and that information is for HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 16 1our potential Offerors. 2 UNIDENTIFIED SPEAKER: I will -- no 3questions. 4 UNIDENTIFIED SPEAKER: Do you have any 5questions? 6 MR. GULLEY: Hello? 7 UNIDENTIFIED SPEAKER: I have none at this 8time. 9 MR. GULLEY: Okay. So are we all okay with 10the presentations with Section 2 and 3? Okay. So 11with that being said, we will move to Section 4, 5, and 126. Section 4 is the proposal format, and we want to 13highlight again that all potential Offerors need to be 14registered with the eMaryland Marketplace Advantage. 15If you want to know what link to use, you can see that 16in -- at Section 4.2. 17 So in terms of -- I will try as much as 18possible to be fast with these sections, but after I 19will presume that you have already read those sections. 20So if you have like any questions, you can always make 21mention of that or -- in the chat or also call my HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 17 1attention to that. 2 So there are two batches of questions 3concerning this solicitation that have been received so 4far. Responses to the first batch of questions were 5published on DHS website and eMMA on August 20th, 2020. 6The second batch of questions and responses will be 7published two days after this pre-proposal conference. 8 However, if you have any questions today 9concerning this and concerning the solicitation, you 10can ask them orally or later send them to me by email. 11We will make it a point to answer all questions. Know 12that all questions and responses will be published on 13eMMA and the DHS website. 14 Section 4.5; the Proposal Due or Closing Date 15and Time. Proposals are due on Friday, 13 November 162020 at 4:30 p.m. Eastern Daylight Time. I will 17provide further details on this information later and 18the importance of following the submission procedures 19in the RFP. 20 If the proposals are late, they will be 21deemed late and not accepted. And please note that DHS HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 18 1will accept only paper proposals mailed or hand- 2delivered to the Procurement Officer. 3 Financial proposals shall be sent by mail or 4hand-delivered and must be received by the Procurement 5Officer by the due date and time in order to be 6considered. Proposals may not be submitted by email, 7or facsimile. 8 4.6, Multiple or Alternate Proposals. 9Multiple or alternate proposals will not be accepted. 10Submitting a proposal for one or both Functional Areas 11is not considered a multiple proposal so long as the 12Offeror follows the submission instructions. Please 13note that Offeror can decide to submit a proposal to 14provide services for only Functional Area I, that is 15verification of assets held by financial institutions, 16or Functional Area II, verification of real property. 17Or they can also decide to submit a proposal to provide 18services for both Functional Areas. Each Functional 19Area, that is I and II, must be submitted in separate 20technical and financial proposals. 21 4.7, Economy of Preparation. Proposals HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 19 1should be prepared simply and economically. This 2should be straightforward and concise. 3 4.9, Award Basis. This is an RFP so all 4proposals will be ranked technically and financially 5for each Functional Area. An overall ranking for each 6Functional Area will be done thereafter. Although the 7Department intends to make one award in each Functional 8Area, the Department reserves the right to make one 9award to an Offeror that proposes to provide services 10in both Functional Areas. 11 4.10, Oral Presentations. We may have oral 12presentations. Oral presentations will be considered 13part of the technical proposal. Procurement Officer -- 14the Procurement Officer will notify Offerors of the 15time and place of oral representations. 16 Revision of the RFP. If there are any 17revisions to the RFP or addenda such as Questions and 18Responses, the Procurement Officer will post them to 19eMMA and the DHS website. Addenda are important. So 20far, I have not posted any. The Department has only 21posted the first set of questions and responses HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 20 1document. So please be on the lookout for any new 2addenda to the RFP. 3 The Question and Response document was also 4directly sent to a list of vendors. So if you would 5like to be on that list, please contact me with your 6email address and I will add you to the list. That 7way, you should receive any further addenda to the RFP. 8 Acknowledgement of the receipt of all addenda 9to this RFP issued before the proposal due date shall 10be included in the Transmittal Letter accompanying the 11Offerors Technical Proposal. 12 4.17, Acceptance of Terms and Conditions. By 13submitting a proposal in response to this RFP, the 14Offeror, if accepted for award, shall be deemed to have 15accepted the terms and conditions of this RFP and the 16Contract which is attached as Attachment M to the RFP. 17Any exceptions to this RFP or the Contract shall be 18clearly identified in the Executive Summary of the 19Technical Proposal. 20 4.18, Proposal Affidavit. Please submit a 21Proposal Affidavit with your proposal. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 21 1 Verification of Registration and Tax Payment, 2which is 4.21. You must register with the State 3Department of Assessments and Taxation, SDAT. It is 4strongly recommended that any potential Offeror 5complete registration prior to the proposal due date 6and time. 7 4.26, MBE Participation Goal. There is no 8MBE participation goal for this contract. VSBE goal; 9there is also no VSBE participation goal for this 10contract. 11 Okay. I will now turn the floor over to my 12colleague, Henry Thorstraten, to present on the living 13wage requirement. Henry, are you there? 14 MR. THORSTRATEN: I am. Good morning. 15 MR. GULLEY: All right. 16 MR. THORSTRATEN: I'll discuss Maryland's 17Living Wage law. I'll be sharing information with you 18regarding this. It's been effective since October 1st, 192007. 20 The Maryland Living Wage law establishes and 21enforces wage standards for workers from private HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 22 1businesses receiving contracts or subsidies from local 2governments. Maintenance services and information 3technology services contractors are included among 4those required to adhere to these minimum hourly rates. 5An individual working full-time on a State project 6valued at $100,000 or more, if the contractor has more 7than 10 employees, or $500,000 if the employer has 10 8or fewer employees, is subject to this law which is 9under Title 18 of the State Finance and Procurement 10Article, the Annotated Code of Maryland. 11 The Maryland Living Wage law is $14.42 per 12hour effective September 28th, 2020 if 50 percent or 13more of the total value of the State contract is 14performed in the Tier 1 area. If 50 percent or more of 15the total State contract value is performed in the Tier 162 area, then $10.83 per hour is paid effective 17September 28th. 18 The specific Living Wage rate is determined 19by whether the majority of the services they place in 20the Tier 1 or Tier 2 areas of the State. The Tier 1 21area includes Baltimore City and Anne Arundel, HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 23 1Baltimore, Howard, Montgomery and Prince George's 2counties. The Tier 2 area includes any county in the 3State not included in the Tier 1 area. 4 If your business is operations and areas with 5two different wage tiers, the wage you pay is 6determined by the area in which 50 percent or more of 7the contract value is performed. If the employees who 8perform the services are not located in either Tier 1 9or Tier 2, the living wage rate will be based upon 10where the majority of the recipients of the services 11are located. 12 Additional information regarding Maryland'S 13Living Wage requirement is contained in Attachment F of 14the RFP, which is entitled Affidavit Agreement, 15Maryland Living Wage Requirements for Service 16Contracts. Maryland Living Wage law is administered by 17the Maryland Department of Labor. Additional Living 18Wage information pertaining to reporting applications 19may be found by going to the Maryland State Department 20of Labor's website at www.dllr.state.Maryland.US and 21then clicking on Wage and Hour information under quick HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 24 1links and then Living Wage under DLI offices. The 2Living Wage rates are subject to an annual adjustment 3by the Department of Labor. However, your prices under 4the Contract may not change because of any Living Wage 5adjustments. Are there any questions regarding 6Maryland's Living Wage law? 7 MR. GULLEY: Hello? Okay. Thanks, Henry. 8I guess that is about it about the Living Wage. So we 9will now move to Section 4.29 which is the Federal 10Funding Acknowledgment. There's a federal component -- 11a federal funding component of this Contract, so 12potential Offerors will have to fill in Attachment G of 13the RFP. 14 So 4.30, Conflict of Interest Affidavit and 15Disclosure. Please also submit a Conflict of Interest 16Affidavit and Disclosure and submit with your proposal. 17That is in Attachment H or is labeled Attachment H of 18the RFP. 19 Non-Disclosure Agreement, 4.31. A 20Non-Disclosure Agreement is not required for this 21procurement as an Offeror, but is -- a Non-Disclosure HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 25 1Agreement is required being a contractor. So please 2try to identify the difference. And if you're a 3contractor, the Non-Disclosure Agreement labeled as 4Attachment R, you will have a Non-Disclosure Agreement 5labeled Attachment R. You will have to like fill that 6in when you are notified of the potential contract 7award. 8 4.32, HIPAA. HIPAA is not required. The 9Health Insurance Portability and Accountability Act 10Business Associate Agreement is not required for this 11procurement. 12 Nonvisual Access, 4.33. This solicitation 13does not contain IP provisions requiring Nonvisual 14Access. 15 4.34 is not applicable. 16 4.35, Offeror is not required to complete the 17Location of the Performance of Services Disclosure. 18 4.36, the Department of Human Services Hiring 19Agreement. I will give that to my colleague and 20friend, Kenneth Jessup, to present on that, to 21expatiate more, or to provide us more information on HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 26 1the DHS Hiring Agreement. Kenneth? 2 MR. JESSUP: Good morning everyone. I'm 3going to be really brief with this. Some of you have a 4lot of other things you need to discuss. I'm going to 5share my screen real quick with you. 6 So the Hiring Program, the purpose of it is 7to encourage the use of Hiring Agreements as a 8mechanism for providing current and former Family 9Investment recipients with employment opportunities who 10seek procurement contracts. 11 Basically, we like the opportunity to apply 12and interview for a position, if we're qualified, and 13we'll do the screening process for you. The only thing 14that we ask is that if you have any positions that come 15up during the life of the Contract, that you allow us 16to have individuals to interview for the position and 17we'll do the screening to make sure that they match up 18with the job requirements that you ask for and 19hopefully we can get some good matches out of that. 20 In addition to that though, one of the key 21areas for you would be that if you hire anyone out of HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 27 1our target population group, would allow you to be able 2to qualify to see if you can receive tax benefits from 3the Department of Labor by hiring out of targeted 4populations. 5 We have TANF recipients, which is Temporary 6Assistance to Needy Families, we have non-custodial 7parents that work with child support, and we have 8foster kids that are graduating from the system and we 9do our best to make sure that we can train them, 10prepare them and have them ready for positions that are 11coming available. 12 So as long as we can get your job description 13and the notification that a position is coming out, 14we'll do everything in our power to make sure that 15we'll send you qualified candidates to interview and if 16they -- if it turns out that they're a good fit and 17they meet your qualifications, that you hire them. 18That's about the beginning and the end of it. 19 The criteria for Hiring Agreement is that the 20Contract is -- the contract life is valid for two years 21or longer, valued at $200,000 or greater, and that the HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 28 1contract produces jobs for the life of the contract 2which includes subcontractors. 3 If you have any questions or concerns about 4the Hiring Agreement program, you can always reach out to me, Kenneth.Jessup@maryland.gov, or 5 Hiring.agreements@maryland.gov. We're also listed on 6 7the BPW website under Hiring Agreement Advisory. Are 8there any questions? 9 MR. GULLEY: Thank you, Kenneth. So we are 10going to move to the next section which is the Small 11Business Reserve Procurement. This is not a -- this 12solicitation is not designated as a Small Business 13Reserve Procurement, and so we are now on -- that will 14be about it for Section 4. 15 So we will now move the Section 5 which talks 16about the proposal format. 17 5.1, this is a two-part submission proposal 18format. As I have discussed earlier, proposal 19submission will be in two parts, the technical and the 20financial. 21 An Offeror proposing to provide services in HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 29 1both Functional Areas identified in this RFP shall 2submit a technical proposal and financial proposal for 3of Functional Area I, that is verification of assets 4held by financial institutions; and Functional Area II, 5verification of real property assets. 6 Section 5.1.1, in terms of the volume, Volume 7I, the Technical Proposal. It is required that 8Technical Proposal be submitted via mail in paper 9format or hand-delivered to the Procurement Officer. 10 In Volume II, the financial proposal also is 11to be sent by mail or hand-delivered to the Procurement 12Officer. 13 Unless the resulting package will be too 14unwieldy, the third preference is for the separately 15sealed Technical and Financial Proposals to be 16submitted together in a single package to the 17Procurement Officer. 18 So if you are a potential Offeror, if you are 19submitting a Technical Proposal for Functional Area I, 20it should be a separate Technical proposal for 21Functional Area and a separate Financial proposal for HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 30 1Functional Area I. And for Functional Area II, it 2should be separate Technical Proposal and separate 3Financial Proposal and put it in a single package 4addressed to the Procurement Officer of DHS. 5 Unless it is too unwieldy or too bulky, then 6you can separate it, but clearly identify that the 7entity for which you are submitting the proposal on 8behalf of -- clearly identify your entity. 9 5.2, Proposal Delivery and Packaging. 10Proposals, the Technical and Financial shall be -- it 11shall be delivered by 5:00 -- sorry. Proposals will 12not be -- a proposal will not -- submission by email 13will not be considered. Please take that into 14consideration, or please remember that email submission 15will not be considered. Please, also, do not provide 16any financial or pricing information in your Technical 17proposal. Please, please do not do that. 18 Volume I, the Technical Proposal. One -- so 19it consists of (indiscernible). If you have like one 20original executed Technical Proposal and all supporting 21material marked and sealed, it should also have four HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 31 1duplicate copies separately marked and sealed. You 2should also have one electronic version of the 3Technical Proposal in Microsoft Word format version, 42007 or greater. 5 And, also, you should have two electronic 6versions of the Technical Proposal in a searchable 7Adobe PDF format including a redacted version and a 8second electronic with a claim of confidentiality and 9proprietor information redacted. So you should have a 10redacted and an unredacted version basically. 11 Volume II, the Financial Proposal consisting 12of one original -- you should have one executed 13Financial Proposal and all supporting material marked 14and sealed. You should also have four duplicate copies 15of the above separately marked and sealed, and you 16should also have one electronic version of the 17Financial Proposal in searchable Adobe PDF format. 18Again, please omit all pricing information from your 19Technical Proposal. We can't emphasize that more. 20 So we will move when -- 5.3.1. When you are 21preparing your Technical Proposal, please refer or HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 32 1respond to section-by-section of the Scope of Work 2because we will have evaluated looking at your proposal 3and we want to understand whether you understand the 4scope of work by section and whether you're actually 5responding to the Scope of Work. 6 We don't want Offerors, or potential 7Offerors, who didn't comply, or are comply, or agree. 8We want you want you to respond as to the Scope of Work 9in terms of the methodology. How do you intend on 10performing your services? So please try as much as 11possible to do that. 12 Please note that the Technical Proposal will 13also need to be broken down into tabs. For Tab A, if 14you have the Title Page and the Table of Contents, Tab 15A-1 should also contain any confidentiality of 16proprietary information. So if you have a proprietary, 17a confidentiality -- confidential information, you 18should please state the section or sections under which 19the confidential information is located and why are 20they confidential under Tab A -- Tab A-1, sorry, 21Confidential Proprietary Information. And that should HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 33 1come after the Title Page and before the Table of 2Contents. 3 So under Tab B, you should also have your 4Transmittal Letter. Please remember to acknowledge all 5receive of addenda under the Tab B there. 6Acknowledgment of addenda is always done in your 7Transmittal Letter, which is located under Tab B of 8your proposal. 9 So we'll move to Tab C which is the Executive 10Summary. You should clearly state which Functional 11Areas or Functional Area you are submitting proposal 12for under the Executive Summary. And also, you should 13also -- any exceptions -- if you have any exceptions 14with the Contract, if you also state that in your 15Executive Summary. If you have any exceptions to the 16Scope of Work, you should also state that in your 17Executive Summary. 18 Tab D is to be left blank because that is 19where the minimum qualification should be located, but 20there are no minimum qualifications for this RFP so it 21should be left blank. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 34 1 So your next section is TAB E and that is 2basically the entire meat or the substance of your 3proposal. That's where you will practically respond to 4the work plan methodology as to how you intend on 5procuring DHS or meeting DHS service requirements. 6 So you should clearly be descriptive as to 7how that the Scope of Work will be our -- as to how DHS 8requirements -- as to how you intend on meeting the 9requirements for the Scope of Work. You should give a 10definitive section-by-section description of the 11proposed plan to meet the requirements and you should 12include specific methodology techniques; the number of 13staff to to be used. 14 And also, if applicable, you should -- yeah, 15Rob clearly mentioned that there's only like only -- 16only -- the required person for this contract is the 17project manager. So they only require like a single -- 18there aren't like number of more listing of staff 19required, so you should also take that into 20consideration. 21 You should also consider that for each HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 35 1Functional Area, the Offeror should describe the 2breadth or the scope of sources that will be utilized 3in generating the electronically verified asset data or 4information. For each Functional Area, too, the 5Offeror should describe the proposed methodology. 6 For each Functional Area, the Offeror should 7describe the proposed methodology for searching the 8assets including the -- including whether a search will 9be limited or focused on a specific geographic area. 10So the Offeror should also be specific and describe as 11to the length of time that will be required in 12providing the information. 13 All of that should be clearly stated on your 14response to the Technical -- I mean, your Technical -- 15your response to the Technical requirements. 16 So the Offeror should also describe the 17established data disaster recovery and security model. 18That should considered. 19 Also, the Contract Initiation Plan should 20also be taken into consideration. You should propose a 21contract initiation plan. How do you intend on HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 36 1accomplishing or meeting a contract initiation period? 2Because there's a specific number of months that are 3required by the contract initiation plan. You should 4also take that into consideration. 5 You should also prepare -- there should also 6be a submission of a draft Problem Escalation 7Procedure, the PEP, when you are responding to this 8section. That should include, at a minimum, titles of 9individuals that will be contacted by the State Project 10Manager should there be a problem. 11 Also, we will now move to -- that basically 12covers TAB E of the -- when you are responding to the 13Technical requirements. So after that, we will move to 14the Tab F which talks about the experience and the 15qualifications of proposed staff. 16 Please provide your Staffing Plan and 17additional resources that should be acquired to meet 18the needs of the Department. Describe in detail how 19the proposed staff's experience and qualifications 20relate to their specific responsibilities. 21 As Rob earlier mentioned, there's a key HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 37 1personnel requirement. You need to state that under 2the proposed staff and also you need to propose -- you 3need to state any subcontractors who are to be assigned 4to the project if the Offeror is awarded the contract. 5 You may also have to provide your 6organizational chart outlining the personnel and their 7related duties. You should include the job titles and 8the percentage of time that will be allocated to the 9contract. 10 The next section will be Tab -- I mean, the 11next Tab will be Tab G which would speak to the 12Offeror's qualifications and capabilities. So you are 13to just list the number of years the Offeror has been 14providing similar goods or services, the number of 15clients and the geographic location these clients are 16located or the Offeror is currently serving. So that 17is just the gist of what should be under Tab G. 18 Under Tab H will basically list your 19references, and the number of references requires three 20references to attest to your abilities or capabilities 21to provide similar services that you're proposing. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 38 1 Under Tab I, you have to list all of your 2current or prior State contracts. So if you have 3current contracts with the state of Maryland or other 4states, you have to list those contracts and if you -- 5have been completed within the last five years period. 6 Under Tab J, you are to provide your 7financial capabilities. That is you have to provide 8your -- preferably is your profit and loss statement 9and a balance sheet within the last two years. It 10should be independently audited. That is what is 11preferred by the State. And also -- that would that 12would be that for Tab J. 13 Under Tab K, is the Certificate of Insurance. 14You have to list -- there are specific requirements or 15insurance requirements that are located under Section 163.6 of the Proposal. You need to go back and look at 17those insurance requirements. 18 Under Tab L, you have to list all of your 19subcontractors who have been utilized for this 20contract. 21 Under Tab M, if you have any legal action, HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 39 1you have to provide a summary to the State if there are 2any -- currently any legal action or litigation the 3potential Offeror is involved with. You have to list - 4- you have to -- or involved in, you have to list that. 5 There's no Economic Benefit for this 6contract, so you have to leave Tab N as blank. 7 And under Tab O, you have to submit all of 8the required form attachments and one of which is the 9Bid Proposal Affidavit, the Living Wage. All of that 10is located under -- you should locate all of those 11attachments under Tab 0 of the Proposal. 12 So 5.4, the Volume -- Volume II. We just 13discussed the Technical Proposal. The Financial 14Proposal, if you -- it was listed as Attachment B to 15the RFP which Tab 1 consists of the instructions. Tab 162 is the Financial Asset Verification and Tab 3 is the 17Real Property Verification. It's an Excel sheet and it 18is labeled as Attachment B to the RFP. 19 6.1. So we are currently under Section 6 20that talks about the evaluation process and 21establishment of an Evaluation Committee. 6.1, there HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 40 1will be an Evaluation Committee to evaluate proposals 2for this RFP. 3 6.2. The criteria to be used to evaluate 4each Technical Proposal are listed below in descending 5order of importance. The Technical Proposals submitted 6for each Functional Area will be ranked against other 7Technical Proposals submitted in that Functional Area. 8 So in order of importance, those items -- in 9order of descending -- I mean, in descending order the 10important -- items that will be rated are 6.21, the 11Offeror's Technical Response to Requirements and Work 12Plan. So if you want to have a clear detail of that, 13please look at 5.3.2.F of the RFP, and that is broken 14down into subpoints. 15 6.2.1.1, the Offeror's ability to provide 16services that maximize the overall benefits to the 17State. 18 6.2.1.2, the quality of the Offeror's 19Disaster Recovery and Security Plan. 20 6.2.1.3, the breadth of sources that an 21Offeror will utilize to determine the value of assets HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 41 1owned by an applicant or recipient. 2 6.2.1.4, any binding commitments by the 3Offeror to provide asset verification on an expedited 4timeline. 5 6.2.1.5, the quality of an Offeror's Contract 6Initiation Plan to integrate its services into the 7State's Eligibility and Enrollment System. 8 And 6.2.1.6, the Offeror's ability to provide 9timely and accurate reports to assist the State in 10monitoring contractor performance. 11 The next descending order of importance is 126.2.2, the Offeror's Qualifications and Capabilities 13including proposed subcontractor. If you want to look 14at that, you can look at the Section 5.3.2.H of the 15RFP. 16 The next item in order of descending 17importance is the Experience and Qualifications of 18proposed staff. See 5.3.2.G. 19 6.3, the Financial Proposal Evaluation 20Criteria. So all qualified Offerors will be ranked in 21each Functional Area from the lower, most advantageous, HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 42 1to the higher, the least advantageous price based on 2the Total Proposal Price within the stated guidelines 3set forth in this RFP and as submitted on Attachment B, 4which is the Financial Proposal Form. 5 6.5., the Selection Procedure. 6 6.5.1, the general selection procedure is 7that the contract will be awarded in accordance with 8the Competitive Sealed Proposals method found at COMAR 921.05.O3. 10 6.5.2, the Selection Process Sequence. The 11Technical Proposal will be evaluated for technical 12merit and ranked in each Functional Area. During this 13review, oral presentations and discussions may be held. 14 D, the Financial Proposal of each Qualified 15Offeror, a responsible Offeror determined to have 16submitted an acceptable proposal will be evaluated and 17ranked separately from the Technical evaluation in each 18Functional Area. 19 After a review of the Financial Proposal of 20Qualified Offerors, the Evaluation Committee or 21Procurement Officer may again conduct discussions to HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 43 1further evaluate the Offeror's entire proposal. 2 When in the best interest of the State, the 3Procurement Officer may permit Qualified Offerors to 4revise their initial proposal and submit in writing 5Best and Final Offers, BAFOs. The State may make an 6award without issuing a request for a BAFO or Best and 7Final Offers. Offerors may only perform limited 8substitutions of proposed personnel as allowed in 9Section 3.11. 10 6.5.3, Award Determination. Upon completion 11of the Technical Proposal and Financial Proposal 12evaluation and ranking, each Offeror will receive an 13overall ranking. In making this most advantageous 14Proposal determination, Technical Proposals -- sorry, 15Technical factors will receive equal weight to 16Financial factors. 17 So again, Technical factors will receive 18equal weight to Financial factors. The State reserves 19the right to award a single contract for both 20Functional Areas if a single Offeror has the Proposal 21determined to be the most advantageous to the State in HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 44 1each Functional Area. 2 So basically, that concludes our presentation 3of this RFP covering Sections 2, 5, and 6. Are there 4any questions or suggestions regarding this 5presentation? 6 UNIDENTIFIED SPEAKER: Not right now for me. 7Thank you. 8 MS. MCGARRY: I had one question. This is 9Celia from Briljent, LLC. I'm just wondering if you 10will be distributing the attendee list. It is a good 11way for companies that want to find partnerships to 12know who will be pursuing this opportunity, especially 13for small businesses that are trying to partner. 14 MR. GULLEY: Yes. Yes, we will definitely do 15that. We will definitely distribute the attendees list 16listing. 17 MS. MCGARRY: Great. Thank you so much. 18Very helpful. 19 UNIDENTIFIED SPEAKER: Is she an MBE? 20(Indiscernible) of course she's (indiscernible). 21 MR. GULLEY: Hello? Hello? Celia, are – HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 45 1 MS. MCGARRY: Yes? 2 MR. GULLEY: Are you an MBE? 3 MS. MCGARRY: We are a woman-owned firm. 4 UNIDENTIFIED SPEAKER: If you can think about 5it, there's a (indiscernible). She can state 6(indiscernible) business. 7 MR. GULLEY: So I'm being told that you can 8actually speak of your business if you want to. 9 MS. MCGARRY: Oh. Okay. Great. Briljent, 10LLC is a woman-owned firm. We've done business across 11the U.S. and in all Territories as well. We specialize 12in customized training and change management, project 13management as well as events and meeting coordination. 14 We've done a lot of work in Health and Human 15Services, a lot of work and eligibility in Medicaid. 16Our "sweet spot" is supporting large complex systems 17integration solutions and crafting an analysis of what 18constituents and State employees need to learn in order 19to embrace new solutions. And thank you for that 20opportunity. 21 MR. GULLEY: Thank you. You're most welcome. HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 46 1 Are there any questions from our potential 2Offerors? 3 MR. THORSTRATEN: This is Henry. 4 MR. GULLEY: Okay. 5 MR. THORSTRATEN: Performance part, in the 6chat section asked, will you be sharing the recording? 7 UNIDENTIFIED SPEAKER: We'll get back to you 8in writing on that question, but we're not sure if 9we're going to release the recording yet. 10 MS. MCGARRY: Okay. Thank you, very much. 11 MR. GULLEY: So I'm guessing too that we will 12publish the transcript, so -- 13 UNIDENTIFIED SPEAKER: But not the video. 14 MR. GULLEY: -- and not -- I -- we don't know 15yet whether we're going to publish the video, but we 16will definitely get back to you on that. 17 MS. MCGARRY: Thank you. I appreciate that. 18 MR. GULLEY: So are there further questions 19or issues, comments? 20 UNIDENTIFIED SPEAKER: Will you give any 21other MBEs the opportunity to speak? HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 47 1 MR. GULLEY: Are there any other MBEs -- 2 UNIDENTIFIED SPEAKER: Or DBEs. 3 MR. GULLEY: -- or DBEs that would want to 4speak? 5 (No response.) 6 MR. GULLEY: Okay. So that's about it. The 7meeting is adjourned at 10:34. Thank you so much again 8for participating in our pre-proposal conference. 9 Please do not forget the submission deadline 10is Friday, 13, November 2020 at 4:30 EDT. Four-thirty 11p.m., let me be specific about that. Okay, everybody. 12Have a great day. 13 UNIDENTIFIED SPEAKER: You unmuted yourself. 14Thank you. 15 MR. GULLEY: Yeah. 16 UNIDENTIFIED SPEAKER: Thank you. 17 MR. GULLEY: Okay. 18 UNIDENTIFIED SPEAKER: Thank you. 19 (Whereupon, the pre-bid conference was 20concluded.) HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376) 48 CERTIFICATE OF NOTARY I, CAROL O'BROCKI, the officer before whom the foregoing testimony was taken, do hereby certify that the witness whose testimony appears in the foregoing transcript was duly sworn by me; that the testimony of said witness was taken by me by stenomask means and thereafter reduced to typewriting by me or under my direction; that said testimony is a true record of the testimony given by said witness; that I am neither counsel for, related to, nor employed by any of the parties to the action in which this testimony is taken; and, further, that I am not a relative or employee of any attorney or counsel employed by the parties hereto, nor financially or otherwise interested in the outcome of the action. This certification is expressly withdrawn and denied upon the disassembly or photocopying of the foregoing transcript of the proceedings or any part thereof, including exhibits, unless said disassembly or photocopying is done by the undersigned court reporter and/or under the auspices of Hunt Reporting Company, and the signature and original seal is attached thereto. ___________________________ CAROL O'BROCKI, Notary Public in and for the State of Maryland My Commission Expires: 1/15/23 HUNT REPORTING COMPANY Court Reporting and Litigation Support Serving Maryland, Washington, and Virginia 410-766-HUNT (4868) 1-800-950-DEPO (3376)