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Department of Legal Affairs

Ticket Management System

Solicitation: Not available
Notice ID: 3ed0c74deb9cca4e6669cd1d914ebbe6
DepartmentDepartment of Legal AffairsStateFLPostedApr 25, 2025, 12:00 AM UTCDueApr 25, 2026, 09:00 PM UTCCloses in 58 days

Federal opportunity from Department of Legal Affairs. Place of performance: FL. Response deadline: Apr 25, 2026.

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CMMC support options for this DoD solicitation

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Requirements vary by acquisition and contract type; COTS-only exceptions may apply.

Market snapshot

Baseline awarded-market signal across all contracting (sample of 400 recent awards; refreshed periodically).

12-month awarded value
$68,699,272,131
Sector total $68,699,272,131 • Share 100.0%
Live
Median
$253,715
P10–P90
$29,763$10,909,709
Volatility
Volatile200%
Market composition
NAICS share of sector
A simple concentration signal, not a forecast.
100.0%
share
Momentum (last 3 vs prior 3 buckets)
+100%($68,699,272,131)
Deal sizing
$253,715 median
Use as a pricing centerline.
Live signal is computed from awarded notices already observed in the system.
Signals shown are descriptive of observed awards; not a forecast.

Related hubs & trends

Navigate the lattice: hubs for browsing, trends for pricing signals.

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Map for FL
Live POP
Place of performance
Tallahassee, FL
State: FL
Contracting office
Not listed

Point of Contact

Name
Amy Marshall
Email
Amy.Marshall@myfloridalegal.com
Phone
(850) 414-3415

Agency & Office

Department
Department of Legal Affairs
Agency
Not available
Subagency
Not available
Office
DLA
Contracting Office Address
Not available

Description

<p>The Florida Department of Legal Affairs, Office of the Attorney General (OAG), maintains a help desk ticket management system within HCL Notes and it is used by several business units (Human Resources, Information Technology, Finance, Purchasing, Contracts, Maintenance, Mail Room, Records, Print Shop,&nbsp;etc.).&nbsp; The existing ticketing system was developed internally by OAG’s Information Technology business unit.&nbsp; The OAG is searching for a responsive Respondent to provide a software product to replace the existing ticketing system. The proposed solution must be easy to use and able to assign requests to each unit’s staff members, and when complete, close out the ticket.&nbsp;</p><p>&nbsp;The number of users would depend on how the user is defined, i.e. is it the help desk staff or anyone who submits a ticket?&nbsp; If it is anyone that submits a ticket, the potential number is 1,400.&nbsp;&nbsp;</p>

DLA Details

Files

Files size/type shown when available.

BidPulsar Analysis

A practical, capture-style breakdown of fit, requirements, risks, and next steps.

Analysis is being generated for this notice. Check back shortly.

FAQ

How do I use the Market Snapshot?

It summarizes awarded-contract behavior for the opportunity’s NAICS and sector, including a recent pricing band (P10–P90), momentum, and composition. Use it as context, not a guarantee.

Is the data live?

The signal updates as new awarded notices enter the system. Always validate the official award and solicitation details on SAM.gov.

What do P10 and P90 mean?

P10 is the 10th percentile award size and P90 is the 90th percentile. Together they describe the typical spread of award values.