- Gap review, remediation roadmap, and implementation support
- Policy package, evidence mapping, and submission prep
- Designed for primes and subs across non-tech and tech work
Ticket Management System
Federal opportunity from Department of Legal Affairs. Place of performance: FL. Response deadline: Apr 25, 2026.
CMMC support options for this DoD solicitation
As DoD CMMC rollout expands, approximately 80%+ of DoD solicitations are expected to include cybersecurity/CMMC requirements, including many non-tech scopes.
- Structured checklist, AI guidance, and progress tracking
- Build evidence and controls with clearer next-step workflows
- Ideal for teams that want speed plus affordability
Market snapshot
Baseline awarded-market signal across all contracting (sample of 400 recent awards; refreshed periodically).
Related hubs & trends
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Point of Contact
Agency & Office
Description
<p>The Florida Department of Legal Affairs, Office of the Attorney General (OAG), maintains a help desk ticket management system within HCL Notes and it is used by several business units (Human Resources, Information Technology, Finance, Purchasing, Contracts, Maintenance, Mail Room, Records, Print Shop, etc.). The existing ticketing system was developed internally by OAG’s Information Technology business unit. The OAG is searching for a responsive Respondent to provide a software product to replace the existing ticketing system. The proposed solution must be easy to use and able to assign requests to each unit’s staff members, and when complete, close out the ticket. </p><p> The number of users would depend on how the user is defined, i.e. is it the help desk staff or anyone who submits a ticket? If it is anyone that submits a ticket, the potential number is 1,400. </p>
DLA Details
Files
Files size/type shown when available.
BidPulsar Analysis
A practical, capture-style breakdown of fit, requirements, risks, and next steps.
FAQ
How do I use the Market Snapshot?
It summarizes awarded-contract behavior for the opportunity’s NAICS and sector, including a recent pricing band (P10–P90), momentum, and composition. Use it as context, not a guarantee.
Is the data live?
The signal updates as new awarded notices enter the system. Always validate the official award and solicitation details on SAM.gov.
What do P10 and P90 mean?
P10 is the 10th percentile award size and P90 is the 90th percentile. Together they describe the typical spread of award values.