Chatbot AI Powered - Taxation External Facing Intelligent Agent

Implementation of an AI powered chatbot to improve taxpayer's experience on tax.ohio.gov. Services will include providing a Natural Language powered Intelligent Agent for taxpayers (individuals and businesses), Enabling secure controls, improving customer experience, and Supporting integration with internal systems through APIs. This is a repost of SRC0000036960. Please review the new attachments, which include: A requirements traceability matrix A complete list of all previously asked questions and answers The updated RFP document Offerors will need to review the attached RFP TAX #SRC0000037098. Each Offeror must submit a technical proposal and cost proposal as part of its total Proposal before the Proposal due date. Further, the Offeror must title the electronic files with “TAX RFP #SRC0000037098 - Technical Proposal” and "TAX RFP #SRC0000037098 - Cost Proposal” as appropriate. If you encounter an issue or have a question regarding Ohio|Buys, please contact the Ohio Shared Services Help Desk through one of the options listed below: Email at obm.sharedservices@obm.ohio.gov - please put "Ohio|Buys" in the subject line Phone at 614-338-4761 or 877-644-6771 Ohio|Buys Supplier Training Resources: https://procure.ohio.gov/bidders-and-suppliers/resources/Bidder+and+Supplier+Training/02_OB+training New Bidders should register and access OhioBuys prior to a bid’s due date. Registering an OhioBuys account for your organization will ensure your company has access to, is familiar with, and is readily prepared to bid within OhioBuys when the time comes. To begin this process, navigate to https://ohiobuys.ohio.gov/ and click OhioBuys Log In. If you do not currently have an OH|ID, click Create Account, otherwise enter your login credentials and click Log In. An OH|ID is a secure, single sign-on that provides users access to online services for multiple State of Ohio systems. A valid OH|ID is required for each OhioBuys user.