Electronic Credit Card Processing Services

Bid Postings • Electronic Credit Card Processing Services Skip to Main Content Create a Website Account - Manage notification subscriptions, save form progress and more. Website Sign In Government Departments Residents & Visitors Business How Do I... Search Home Bid Postings Print Sign up to receive a text message or email when new bids are added! Print Bid Title: Electronic Credit Card Processing Services Category: Information Technology Status: Closed Description: The Finance Department of the City of Morgantown (the City) is seeking Requests for Proposals (RFP) from qualified vendors for the purpose of processing credit card transactions both in person and online. The contract shall be for a period of three years. The City reserves the option of renewing the contract after the three year period without opening this category for new bids. The City currently accepts in person payments in the Finance Department, Municipal Court, and the Police Records Department. We would also like to collect in person payments at our Metropolitan Theatre (The MET). Additionally, Municipal Court and the Police Records Department accept some payments online. In the future, the Finance Department would like the ability to accept payments online. PROPOSAL SUBMISSION The original proposal, two (2) printed copies, and two (2) electronic copies on a thumb drive shall be submitted in a sealed envelope that shall plainly indicate on it the title of the proposal and the date for receiving. This shall be delivered to the City of Morgantown, Finance Department, 389 Spruce Street, Morgantown, WV 26505, until 2:00 P.M. Eastern time on Friday, September 20, 2019. The envelope shall be clearly labeled as RFP for Credit Card Processing Services. Proposals received at the Finance Department after the hour specified will not be considered. PRE-PROPOSAL CONFERENCE No pre-proposal conference will be held. To facilitate the clarification of requirements, proposers are requested to submit, by email, any questions they may have by 10:00 A.M. on Tuesday, September 3, 2019. Any interpretation made to prospective proposers will be expressed in the form of an addendum which, if issued, will be conveyed by email to all prospective proposers no later than 2:00 P.M. on Friday, September 20, 2019. PROPOSER’S CLARIFICATION By submitting a proposal, the proposer certifies that the RFP has been fully read and that the proposer understands the proposed method and has full knowledge of the scope, nature, and quality of work to be performed. SCOPE The purpose of this RFP is to engage a full-service vendor experienced in the development, installation, and operation of a credit and debit card processing service for the City. The proposer will provide Visa (credit/debit), MasterCard (credit/debit), Discover, and American Express credit card merchant processing contract and transaction processing systems and services for the City. Provide a competitively based discount for the processing of all four major credit cards: Visa, MasterCard, Discover, and American Express. The solution must be configurable for interaction with the City’s existing POS systems and online processing. Provide a description of how you will integrate your services with these systems. The City must have the ability to charge convenience fees should it so desire. These fees may or may not be utilized by the City. Please describe how convenience fees are applied to your service. Provide individual merchant numbers and terminals for each department. The service shall allow the City to authenticate the cardholders and use the EMV chip or card's magnetic stripe to authenticate the cardholder and to authorize and capture the transaction. Provide payment, settlement and refund services. Provide a customer receipt that has only the last four (4) digits of the credit card number and does not show the expiration date. Deposit payments into the specified bank accounts by merchant ID. Provide online daily transaction and account reconciliation reports by major credit card and by merchant ID. The application must be compatible with the City's present equipment and software or provide equipment and software alternative. Provide, at no cost to the City, on-site technical service as may be required in the event of operational difficulties related to transmission of daily transactions or any equipment/software failure or malfunction. In addition to the above scope of services, the companies that would be replying to this RFP shall: Be a company with at least five (5) years’ experience processing credit card payment records transmitted for processing and settlement from major credit/debit card processing networks. Be a company with at least five (5) public sector customers. Be compliant with all Payment Card Industry (PCI) security standards as established by the Payment Card Industry Standards Council. Provide seven (7) days per week technical support utilizing a customer service phone number. Provide daily settlement of merchant accounts with the determination of batch cutoff time by location as determined by the City. Make next day deposits after settlement into the City’s specified bank accounts. Provide an online resource for retrieving, reviewing, printing and/or downloading transactions and settlement data. Have the ability to provide multiple user access to online reporting. For additional information and to read the full RFP click on the link in the related documents section of this post. Proposers who have questions concerning various aspects of this Contract should contact the following: James Goff, Finance Director City of Morgantown, Finance Department 389 Spruce Street Morgantown, WV 26505 304-284-7407 OR Amy Cobasky, Revenue Manager City of Morgantown, Finance Department 389 Spruce Street Morgantown, WV 26505 304-225-3597 Publication Date/Time: 8/27/2019 12:00 AM Closing Date/Time: 9/20/2019 11:59 PM Related Documents: CREDIT CARD PROCESSING SERVICES - RFP (003) RFP Questions - Credit Card Processing Services Return To Main Bid Postings Page Live Edit Job Opportunities See current openings Agendas & Minutes Know before you go Notify Me® Stay informed Bids & RFPs View open postings Pay a Bill Pay your bill online Permits & Licenses Apply online Contact Us 389 Spruce Street Morgantown WV, 26505 Phone: 304-284-7405 Office Hours: Monday through Thursday 7 am to 5:30 pm More contact info > Popular Links Morgantown 2033 City Ambassadors New Business Checklist Employment Opportunities Police Department Fire Department /QuickLinks.aspx Helpful Links PATHWAYS to Help Volunteer Opportunities Submit a Service Request Agendas & Minutes Budget Information Watch City Meetings /QuickLinks.aspx Home Employee Extranet Site Map Accessibility Copyright Notices /QuickLinks.aspx Government Websites by CivicPlus® Loading Loading Do Not Show Again Close Arrow Left Arrow Right [] Slideshow Left Arrow Slideshow Right Arrow