FY26_RFI-ICN System Replacement

RFI Information

This Request for Information (RFI) is on behalf of Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI). THIS IS A RFI ONLY. This is not a solicitation announcement. This RFI is solely for market research, planning and information gathering purposes and is not to be construed as a commitment by the Government to issue a subsequent solicitation (Broad Agency Announcement, Request for Proposal, etc.). This RFI does not commit the Government to contract for any supply or service. ICE is currently not seeking proposals. Responders are advised that the U.S. Government will not pay any costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future solicitation. The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Government and will not be returned.

If you submit proprietary information, you must clearly mark “PROPRIETARY” on every sheet containing such information and segregate the proprietary information to the maximum extent practical from other portions of your response (e.g., use an attachment or exhibit). Respondents are responsible for adequately marking proprietary information in their response. All information received in response to this RFI that is marked “Proprietary” will be handled accordingly.

RFI Purpose

This RFI is seeking market research information to obtain industry feedback from qualified professionals that could provide operational solutions. It is the Government's intent to select several respondents to this RFI to present a live demonstration of their operational capabilities, platforms and data services that can support the overall need. This RFI does not constitute a solicitation, nor does it commit the Government to issue a solicitation or make an award.

RFI Background  

The Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), is gathering information about contracting support with critical ICE Communications Network (ICN) System Replacement Initiative. The objective is to design, develop, and deploy a next-generation replacement for the ICN system, ensuring continued support for mission-critical communications, operational continuity, and compliance with statutory mandates. The strategic outcome is to improved system resilience, scalability, and reduced risk of communication disruption during emergencies or system failures.

Newly Added Information: 

The initiative aims to replace the legacy ICN with the Digital Content Delivery System (DCDS), leveraging cloud-based and Commercial-off-the-Shelf (COTS) technologies. DCDS will ensure continued delivery of critical communications, including live broadcasts, emergency notifications, and event statements, while meeting current federal security and operational standards.

Key Drivers for Replacement:

• End-of-Life Product: ICN’s underlying technology is unsupported, preventing security updates and compliance with ICE/DHS policies.
• Operational Risk: Continued use of ICN increases risk of service disruption and non-compliance.
• Modernization Opportunity: Transitioning to DCDS enables adoption of scalable, secure, and easily maintainable digital signage capabilities.

Solution Requirements:

• FedRAMP Moderate Compliance: Both application and infrastructure must meet federal security standards.
• Multi-Platform Support: Operable on Windows, Mac, and iOS.
• Scalable Multi-User Environment: Supports geographically distributed ICE locations.
• Robust Content Management: Centralized scheduling, rapid updates, offline playback, and support for complex playlists.
• Integration: Compatibility with existing encoders and external content vendors.
• Security: Encryption, MFA, SSO, comprehensive auditing, and data loss prevention.
• Network Efficiency: Adaptive streaming, low latency, and scalable architecture.
• Resilience: Redundant infrastructure, disaster recovery, and business continuity planning.
• Professional Services & Training: Vendor-provided onboarding, ongoing support, and consultation.

Response instructions

1. Respond to questions on Microsoft form https://forms.office.com/g/ASiZWKBvLK
2. Written Submission

• Page limit: 10 pages maximum
• Format: PDF or Word, Times New Roman 12-point font 
• Cover Page: Introduction/Company Overview (limited to one page) including the following

• Name of Entity/Company (Corporate/Principal Office, including doing business as (DBA) name)
• Primary point of contact (POC) (name, and e-mail address)
• Unique Entity Identifier (UEI)
• North American Industry Classification System (NAICS) Code (anticipated)
• Product Service Code (PSC) (anticipated)